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Profile

 

Dedicated professional with 20+ years of management, with several in hotel / property management, providing service which exceeds expectations. Leader with a strong work ethic and integrity. Leads by example and rewarding staff for superior performance.

 

Skills

  • Team Leadership

  • Effective Communication

  • Team Motivation

  • Calm Under Pressure

  • Organized

  • Adaptability

 

Recent Work Experience

 

General Manager – Continental Inns of America

07.2020 – 07.2023

     Increased revenue and guest experience scores of 205 room downtown hotel​

  • Lead all department heads and conduct regular meetings to increase revenue, while decreasing costs.

  • Oversaw increase in F&B department revenue by 65%.

  • Worked with sales department to increase group revenue.

  • Staff of 75.

    Oversaw renovations and rebranding of a 140 room hotel.

  • Sole leader for all departments on property.

  • Retrained all staff to correct policies and procedures.

  • Staff of 15.

 

Hospitality / Management Consultant - Self-Employed

10.2015 – 11.2019

     Task force style consulting for all property types.​

  • Designed marketing and financial strategies.

  • Developed training outlines.

​

General Manager - Sahaa Beach Resort

05.2019 – 11.2019

     Managed a full service beach resort with 2 F&B outlets.​

  • Responsible for budget, marketing and all monthly reports.

  • Average occupancy 87%.

  • Staff of 35.

 

General Manager - The River Lodge

08.2018 – 05.2019

     Revived a riverside, non-revenue generating hotel with 1 F&B outlet.​​

  • Regained profit generation in 60 days.

  • Established all policies and procedures.

  • Staff of 5.

 

Casino Hotel Manager - Ha Tien Vegas Entertainment Resort

12.2017 – 04.2018

     Refurbished operations for a 180 room casino hotel with 3 F&B outlets.​

  • Managed renovation of all hotel rooms and the main kitchen.

  • Designed and implemented new front office reporting/guest tracking system.

  • Staff of 250.

​

Managing Director - Funky Flashpacker Asia

09.2015 – 10.2017

     Top Management of resort with capacity of 200+ with 3 F&B outlets and apartment complex.​

  • Developed policies & procedures for all departments.

  • Increased F&B profits by 58%.

  • Oversaw property expansion of new building.

  • Directed apartment building from construction to leasing.

  • Staff of 75.

 

Head of Property Management - National 6A Investment Company

09.2014 – 09.2015

     Senior Leadership of hotel and residential properties.​

  • Luxury condos with retail space.

  • Developed all policies & procedures while overseeing leasing (lease up).

  • Hotel with space for 50+ with F&B outlet and rooftop bar.

  • Assisted with re-branding of mixed-use hotel / apartment.

 

Marketing Coordinator – deVere and Partners

01.2010 – 09.2014

     Marketing for financial services company.​

  • Planned events for potential clients.

  • Telemarketing for new and existing clients.

 

Relevant Work Experience

 

Loss Prevention Supervisor - Marco Island Marriott Beach Resort

09.2008 – 10.2009

     Supervised team of security officers in beach resort of 700+ rooms.​

  • Coordinated fire and first aid training for all hotel staff.

  • Co-director with another supervisor during transition time of new manager.

 

Education

 

Certificate in Hospitality Management - Cornell University

2017

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